Introduction
Trying to find the correct JAMS phone number can be frustrating, especially when you already have an arbitration, mediation, billing issue, filing question, or JAMS Access problem that needs attention.
The most useful number to know is:
JAMS main phone number: 1-800-352-5267
JAMS also presents this number in the easy-to-remember form 1-800-352-JAMS. Its official Contact Us page directs people to this number for general assistance, including new case inquiries, case-related support, technical support, and other questions.
What Does the JAMS Phone Number Help With?
JAMS is a private provider of alternative dispute resolution services, including mediation and arbitration. Its staff can help with administrative and case-management issues, but JAMS is not your lawyer and does not provide legal advice.
The main number can be useful when you need help with:
Starting a new case. JAMS directs new users to its case-submission process and provides assistance for selecting services, locations, and neutrals.
Questions about an existing case. For problems involving case documents, billing, scheduling, or other administrative matters, JAMS specifically lists “Case Related Support” as a contact category.
JAMS Access problems. JAMS Access is its online case-management platform, where authorized users can work with case documents, messages, calendars, invoices, and related information. JAMS says users with questions should contact their case manager, while its general Contact Us system also provides a technical-support option.
General questions. JAMS also provides an “Other” contact option for issues that do not fit the main categories.
The Most Important Thing Before You Call
Have your JAMS case reference number ready.
JAMS’s current contact form asks for a case reference number for case-related support and states that providing it helps the team assist you more quickly. The form requires a 10-digit case reference number.
Also have your case name, hearing information, the name of the neutral if known, and a short description of the problem available. This can reduce back-and-forth and make it easier for the right team to understand your situation.
What If You Need Your Specific Case Manager?
Calling the national number is not always the fastest route for an active case.
JAMS maintains Resolution Centers across the United States and internationally, and its location directory lets you find the appropriate center. Individual JAMS neutral pages also identify the case manager assigned to that neutral and provide a direct office telephone number.
For example, official JAMS location pages currently list direct numbers for centers such as:
- New York: 212-751-2700
- Chicago: 312-655-0555
- Boston: 617-228-0200
- San Francisco: 415-982-5267
- Miami: 305-371-5267
- Washington, D.C.: 202-942-9180
These local numbers can be particularly useful when your matter is already assigned to a particular Resolution Center.
What If JAMS Is Not Answering?
Do not assume that a missed call means your case is being ignored.
For an existing matter, try the case manager or local Resolution Center shown in your case materials. JAMS also offers an online contact form with separate categories for new cases, case support, technical support, and other inquiries.
For an urgent issue, create a written record. Submit the online request and clearly state the case reference number, what you need, and why the issue is urgent. Keeping proof of the communication can be important when timing matters.
Do not assume that leaving a voicemail automatically extends a deadline or changes a hearing date. A legal or procedural deadline should be handled according to the applicable rules and your case instructions.
Having Trouble With JAMS Access?
JAMS Access is designed to give authorized case participants centralized access to documents, messages, calendars, and invoices. JAMS says the platform is available through a web browser and optimized for computers, tablets, and smartphones.
If you cannot log in, cannot see your case, or are having another technical problem, JAMS specifically provides a Technical Support category through its contact system. JAMS also advises users to contact their case manager for additional assistance.
Before contacting support, check that you are using the email address associated with your JAMS account and a supported, up-to-date browser.
Is 1-800-352-5267 the Same as 1-800-352-JAMS?
Yes.
The letters JAMS correspond to 5267 on a telephone keypad, which is why JAMS uses both forms.
You may also find the number written as 800-352-5267 without the leading “1.”
What About the Other Number: 1-800-352-5276?
There is an important inconsistency worth knowing about.
One official JAMS informational page currently displays 800-352-5276, while JAMS’s main Contact Us page, forms and resources, privacy information, JAMS Access materials, and several other official pages repeatedly publish 800-352-5267.
Because of this inconsistency, 1-800-352-5267 is the safer number to use as the primary JAMS contact number. For an active case, your own JAMS notice or case-manager information should also be checked.
Does JAMS Give Legal Advice?
No.
This is one of the most important points for people contacting JAMS on their own. JAMS states that it administers and facilitates the dispute-resolution process but does not represent parties or provide legal advice.
So, when you call JAMS, ask administrative questions such as:
“Where should I submit this document?”
“Can you confirm whether this document was received?”
“How do I access my case?”
“Who is my case manager?”
“Can you explain this billing or scheduling process?”
For questions about your legal rights, strategy, deadlines, claims, defenses, or whether you should accept a settlement, you may need advice from a qualified attorney.
What About International JAMS Matters?
JAMS provides services internationally as well as in the United States. Its location information says that parties seeking sessions outside the United States should contact its global team.
For an international matter, using the contact information supplied for your specific case is usually better than assuming the U.S. main line is the correct destination.
Final Answer: What JAMS Phone Number Should You Call?
For general JAMS assistance, use:
1-800-352-5267
Remember 1-800-352-JAMS.
For an existing case, the local Resolution Center or assigned case manager may be more efficient. For JAMS Access problems, use the technical-support route or contact your case manager. For filing questions, use JAMS’s official case-submission system.
Most importantly, keep your 10-digit case reference number, case name, and important deadline information ready before contacting JAMS. That simple preparation can make the difference between a quick resolution and repeated calls.